Gomumari Launches AI Agent for Review Responses

Gomumari Co., Ltd. will start providing an AI agent designed for responding to reviews left on platforms such as Google Maps, beginning on November 1, 2026. This new service aims to address the challenges faced by businesses and medical institutions in managing customer feedback effectively.

The AI agent, named 'Review Response AI Agent,' will generate tailored responses to individual reviews, rather than relying on generic templates. Users will need to submit a list of reviews along with information about their business or medical facility. The AI will read each review to create a personalized response that acknowledges the unique experiences and interactions mentioned by the reviewer.

The implementation of this service will commence with an initial setup fee of 500,000 yen, followed by a monthly operational fee starting at 50,000 yen. The design of the service allows businesses to maintain control over the final responses, as the AI will not automatically post replies but will provide drafts for review and approval.

According to the company, effective responses can significantly influence potential customers. Data from previous surveys indicate that 72.8% of respondents have considered Google reviews, and responses from businesses influenced the intention to visit establishments. The AI agent is expected to aid businesses in responding to reviews promptly and meaningfully, reducing the volume of unaddressed feedback.

Gomumari has structured the service to include several steps: receiving the review list, reading each review, crafting a response, and finally, allowing the business to review before posting. This method aims to ensure that responses are specific, relevant, and devoid of promotional language.

This launch is part of Gomumari's broader strategy to develop AI agents tailored to various business needs, helping companies streamline their operations and improve customer interaction. The company emphasizes that maintaining a consistent quality in responses is crucial, particularly for institutions like medical facilities, where the tone and content of replies can significantly impact public perception.

The story was reported by ASCII.